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FAQs

Where do I find the Product Code (SKU)

The product code is a 15-digit sequence including spaces.

The label below shows the Product Code circled in yellow.

It can be found:

Attached to the tent skirt front left hand side, below the Tent Name on the Flysheet as below:

Attached to the tent bag at the opening as per pictures below.

The Product Code is also shown on the Info Card as per image below.

TUBE REPLACEMENT MATRIX

How do I replace my new Airspeed tube?

How and when will my purchase arrive?

We aim to ship your order within 2 working days. In the peak season this may extend to 4-5 working days. For items over 2kg we ship via Parcel Force express 48 hour service, these deliveries need to be signed for so please keep this in mind when entering a delivery address. We can ship to your work address no problem. Lightweight items will go via royal mail.

The photo of the poles do not match my requirements?

Many of our photo's are standard shots. Please go by the item title. The original specification is shown on the product description, however in some cases we are not able to replicate the original colour coding.

How do I assemble the pole sections once I have purchased?

Fibreglass Pole Repair Instructions

Fibreglass poles are made up of a number of sections and an elasticated cord. The cord runs through each section and is simply knotted at either end.

1. Untie the knot at the end of the pole.
2. Remove the sections one at a time until you reach the section that needs to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order).
3. Measure the section which is to be replaced (the new section will need to be cut to length). Cut the new section to the length measured. We would recommend using a small hacksaw. Once cut, the end should be filed smooth.
4. Re-thread the cord back through the sections and tie a knot at the end.

Alloy Pole Repair Instructions

Alloy poles are made up of a number sections, and an elasticated cord and end pieces. The cord runs through each section and is simply tied to the "end piece" at either end.

1. Pull out or unscrew the "end piece" and untie the knot at the end of the pole.
2. Remove the sections one at a time (holding onto the cord) until you reach the section that needs to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order).
3. Measure the section which is to be replaced (the new section will need to be cut to length). Cut the new section to the length measured. We would recommend using a small hacksaw. Once cut, the end should be filed / sanded smooth.
4. Re-thread the cord back through the sections and tie a knot at the end piece, and re insert.

Pole Terminology

Pole section: Single piece of pole (either alloy, fibreglass or steel)
Pole: Comprised of a pole section, joined together by a shock cord running through the centre
Pole set: A quantity of complete poles (already made up of sections)
Shock cord: the elastic cord that all the sections are held together
Ferrules: The metal sleeve at the end of each section that the pole sections connect into

Why do poles break?

Pole breakages can happen for many reasons, mainly weather, flysheet tensioning or when pitching/striking the tent. As a precaution:

  • always make sure the poles ends are fully engaged in each other
  • tension the flysheet firmly but not over tight
  • if your tent has a "Tension Band System" do not over tighten
  • when it is windy make sure the flysheet is taught to avoid loose fabric flapping
  • when the tent is used in extreme temp variances, loosen / tighten the flysheet
  • always carry a spare section or two and a repair sleeve

For more Camping and Tent Accessories see our sister company: Camping Recycled


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