Ordering & Returns
About Us
To be the best Aftersales and spares supplier in the outdoor industry.
We are dedicated to ensuring we get your spare parts to you or your tent repaired so you can fully enjoy your camping experience.
If you have any suggestions or comments please contact us through the contact form, or using the details below
Our contact details:
Vango Spares and Repairs
Message via Contact Form
AMG Services
15 Dunivaig Road,
Easter Queenslie Industrial Estate,
Glasgow, G33 4TT
Company Registration Number 244104
Vat Number 921621159
Information on this page;
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Place Orders and Pay Online
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VAT
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Payments
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Pre-order/Availability Dates
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Shipping and Handling
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Shipping Problems
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Returns Process
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Queen Jubilee Deliveries
Place Orders and Pay Online
Vango Spares and Repairs use Sage Pay to process payments.Sage Pay accepts Visa and Mastercard.
You will be charged at the time of order if the item is in stock, please note during busy periods the picking packing and shipping may take 4-5 working days.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
VAT
VAT will be applied to your order at the standard UK rate of 20%. You will see the VAT amount included in the products as you navigate through the site. However VAT will be pulled out into a separate line item as you checkout with your order. Local VAT may be charged upon delivery for all non UK orders.
Payments
If for any reason you cannot place your order through our website please email through the contact page, we can send you a link for Worldpay. Please do not email credit card details.
Using the Website/Shopping Cart
Please ensure that you are running the latest version of your chosen web browser. We recommend that you use the most recent version of Mozilla Firefox, Microsoft Internet Explorer, Google Chrome, or Safari.
Availability Dates
Availability dates, where stated, are as accurate and up to date as possible and we constantly monitor these to ensure the latest information is shown on our website. However, occasionally the dates that our products are expected to arrive at our distribution centres can change, due to circumstances beyond our control. As such, on very rare occasions the availability date shown on our website may change or be temporarily out of stock.
Shipping and Handling
We will aim to ship within 2 working days, please note during busy periods this may take 4-5 working days.
If it's going to be longer than this, we will let you know.
Where possible we use either Parcelforce’s Express – 24 service or 48Large service, for shipments weighing under 30kgs, within the UK. Items over 30kg will be sent via DX and their Next Day delivery service. For mainland European orders we use DPD or Parcelforce.
For non-European destinations, please email us with the item you need and your address - we'll get back to you with a quote.
Larger items may be shipped by pallet. If this is the case, we will contact you to arrange.
Standard shipping costs for items under 30kgs are as below:
- UK standard delivery charge is £4.95
- Northern Ireland, Isle of Wight - £10.00
- Scilly Isles & Channel Isles - £15.00
- Europe* - £25.00
*We ship to; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Netherlands, Hungary, N. Ireland, Eire, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland.
In the unlikely event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card. We can ship to countries not shown above; please email us with the details of what you need, and your full address- we’ll get back to you with a price.
We reserve the right to refuse any sale at any time.
Shipping Problems
Whilst uncommon, shipping problems can occur.
If your shipment arrives damaged in transit, please take photos of the packaging before checking the contents. If the product is damaged, please send the images to info@campingspares.co.uk
We will contact you to arrange a replacement.
Returns Process
- When returning products, you are under a duty to take reasonable care to ensure that Vango Spares and Repairs receives the products and that the products are not damaged in transit. We therefore recommend that you use a recorded delivery service when you are returning a product. A collection service may be offered for some products.
- Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless there is a fault (see below).
- If the product you receive:
- has been sent to you incorrectly;
- is damaged;
- does not conform to its description;
- is not fit for purpose; or
- is not of satisfactory quality and is considered defective.
- Products in excess of 30kg may require a courier service to return. Costs are likely to be between £20 - £30, but will vary depending on courier, parcel size and weight, and location of goods.
- If a product is defective, please contact Vango Spares and Repairs using the contact details at the top of this page.
- Faulty products should be returned to Vango Spares and Repairs as soon as possible, in any event, within 30 days of delivery.
- New items, in saleable condition with all packaging, can be returned within 30 days of delivery for a full refund.
- In particular, any items returned to us as being faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to the sender and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired or is declined we will hold the item(s) until full payment has been made for the return carriage.
- Any items that you return to us are at your own risk. We therefore strongly advise all customers to take reasonable care when returning any items, for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
- Your rights are protected by the Consumer Rights Act 2015
Queens Platinum Jubilee - Deliveries
Please note: The cut-off date for last orders is Monday 30th may ( delivered by Wednesday )
Any orders placed after this time, may not be shipped out until Monday 6th of June 2022.
For Warranty Returns, please refer to After Sales