Tent Spares & Parts
| About Us Camping Spares are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: AMG Services 15 Dunivaig Road, Easter Queenslie Industrial Estate, Glasgow, G33 4TT Company Registration Number 244104 Vat Number 921621159 Email: services@amg-group.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card, Visa and Mastercard. You may also send cheque's or postal orders made payable to AMG Services, along with your order details. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping, Handling & Delivery Schedule We will generally ship within 5 working days. If it's going to be longer than this we will let you know. Where possible we use DHL Express and Royal Mail the uk, and DHL and Air Mail Internationally. Small items will take 2/3 days delivery - larger items may take slightly longer. International orders are generally received in under 10 days. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you within 5 working days . International orders are generally received in under 10 days. |
| Back Orders Back Orders If your item is not in stock, we will put it on back order for you. You will be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices are inclusive of VAT at 20.00% |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can write to us at 15 Dunivaig Road, Easter Queenslie Industrial Estate, Glasgow, G33 4TT. |
| Privacy Policy The information that we gather from you as a customer helps us to personalise and improve the experience that you have at campingspares.co.uk. We will use your information to process your payments, deliver your goods, communicate with you about your order and generally maintain your account with us. We will also use information to protect against and prevent fraud or abuses of our website. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. (1) What information do we collect? We may collect, store and use the following kinds of personal information: (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation); (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services; (c) information that you provide to us for the purpose of registering with us including name, address, email address, age, gender, products of interest and purchase influencers; (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including name, address, email address, age, gender, products of interest and purchase influencers; (e) any other information that you choose to send to us; (2) Cookies A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. We use the following cookies on our website: Cookie Description The following are standard cookies which are essential to making our website and shopping cart function correctly. ACTINIC_CART Records the session file of the shopping cart. LAST_SECTION_URL Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page. ACTINIC_REFERRER Returns the customer to the last page visited after completion of the checkout. ACTINIC_BUSINESS The login digest for logged in customers. CART_CONTENT Stores the cart value and item count for the shopping cart summary. 3rd party cookies __utma __utmb __utmc __utmz by Google Vango uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Visit the following link to learn about how to reject or delete cookies by Google: http://www.google.com/intl/en/privacypolicy.html Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. (3) Using your personal information Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a) administer the website; (b) improve your browsing experience by personalising the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and supply to you services purchased via the website; (e) send statements and invoices to you, and collect payments from you; (f) send you general (non-marketing) commercial communications; (g) send you email notifications which you have specifically requested; (h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications; (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; (j) deal with enquiries and complaints made by or about you relating to the website. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. Our website financial transactions are handled through our payment services provider, Sage Pay. You can review the Sage Pay privacy policy at http://www.sagepay.com/privacy_policy. We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. (4) Disclosures We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties. (5) International data transfers Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information. (6) Security of your personal information We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website). (7) Policy amendments We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email. (8) Your rights You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: (a) the payment of a fee (currently fixed at £10.00); and (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes. (9) Third party websites The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. (10) Updating information Please let us know if the personal information which we hold about you needs to be corrected or updated. (11) Contact If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@amg-group.co.uk or by post to AMG Group Ltd., 2 Kelburn Business Park, Port Glasgow, PA14 6TD. (12) Data controller The data controller responsible in respect of the information collected on this website is AMG Group Ltd. The registration number of AMG Group Limited on the UK Data Protection Register is Z5273575. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
