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Lichfield products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship. This warranty covers the functionality of the product for its normal, intended use as specified in Lichfield's consumer literature or website. It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight
Firstly, it is important to establish whether your product can be repaired or replaced under warranty.
Whilst many areas of damage will be down to a fair bit of subjectivity, the following damage is not covered under our product warranty:
TENTS
" General wear & tear
" All Pole breakages- these are treated as "fair wear & tear" (through experience most pole breakages occur during pitching or taking the tent down)
" Collateral damage from a pole breakage e.g. ripped flysheet
" Flaws in the fabric, if caused by excessive wear
" Leaking through fabric (Quite often, perceived leaking fabric is just condensation on the inside of the fabric)
" Leaking through seams if there has been excessive abrasion of the seams or the seam sealant tape
" Broken zips if caused by undue force or jamming
" Seams coming apart if caused by over tensioning or stretching
" Broken buckles if they have been subjected to undue force or abrasion
" Broken carry / roller bag if they are over loaded or used for carrying not associated to your tent
" UV degradation
" Condensation (this is usually caused by lack of ventilation)
" Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DOE (where the product has been over used during a certain time span)
Warranty procedure
" You should firstly check with the list above on whether your product's damage is covered by the warranty.
" You should then use one of forms below, print off and fill in.
" You can now contact the retailer from whom you purchased the product- it is them that you have the "sale" contract.
" They will examine the detail of the warranty claim, and decided on the action to be taken.
" Depending on the length of time and use of the product they will decide on whether to seek repair, replacement or refund of the product.
" They may wish to return it to AMG services (service centre for Force Ten, Vango, Lichfield and Blacks of Greenock product).
" It will take 7 working days for the product to be inspected and a decision make on the most appropriate action.
" If the product is to be repaired it will take a further 7 working days. (Your dealer may give you a loan tent over this time)
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